T. Kaplan, California	"Thank you so much for your outstanding service."
M. Hartley, British Columbia	"Just a note to thank you for the very well managed e-mail service. You kept me informed and I had every confidence in the delivery of the gift, which, of course, has now been acknowledged. Well done - we may well use your services again."
J. MacKinnon, Prince Edward Island	"Thank you for the great service. My package arrived in good order and I am so pleased. Happy Thanksgiving."
K. Misko, Manitoba	"Thank you for the advice. Great service, as always!"
B. & J. McKenzie, Ohio	"Our Needle Point cutlery arrived safe & sound today. Many Thanks."
P. McLellan, Ontario	"I would like to offer my complements on your newly designed website. It looks wonderful and is much better from what the website used to be. I am happy I did register with you... Overall we are happy with your services and prices of the products. Thank you."
J. Wallace, Ontario	"I received my parcel, in good condition and is what I was hoping it would be. Thank you for the excellent service from your whole company."
Y. Sabo, Alberta	"Thank you for your quick reply and update on my order. I look foreward to receiving my new dishes. I would also like to commend you on the redesign of your website. I have been going to your website often since I discovered it while looking for Denby stoneware. The website looks great and very professional."
M. Farrugia, Ontario	"Thank-you. Recipient delighted with the cutlery. Many thanks for your efficient and courteous service, not to mention the economical prices. We have shopped at ******* in Toronto for years, but may never do so again given the cost savings you were able to provide...." (editors note: name of store omitted for courtesy reasons)
M. Woody, Idaho	"Thank you for your help. It has been a pleasure working with your company."
P. Read, Scotland	"Our china arrived safely today, Thank you. We are extremely pleased and wanted to congratulate you on your excellent service... Our thanks once again."
G. Hazen, California	"Thanks for all your help and your wonderful service. It was a pleasure working with you."
J. Whitler, Illinois	"I received my package... Everything arrived in excellent shape. Thank you."
H. Purves, Saskatchewan	"I wanted to let you know that we received our parcel, and we are thrilled with the plates you sent out. Thank you for searching through all of your stock. I look forward to ordering from you again soon."
P. Escobio, North Carolina	"Thank you so much. The package arrived in beautiful condition, and the covered vegetable bowl could not be lovelier. It arrived in record time. We are so pleased with the work Household China and Gifts is doing for us. Even though, all of my order has yet to arrive, I am telling my friends about you... Thank you again for that you do daily to make our dinner tables pretty."
C. Glassford, Ontario	"My order arrived yesterday. It was beautifully packed and arrived in perfect condition. Thank you very much!"
E. DeCeasar, Arizona	"Thank you so much for my order. I received my cereal bowls via Federal Express Wednesday night with everything intact. Thank you for packing it well! :)"
R. Osgood, Ontario	"...Thanks for such great service!"
L. Donaldson, Ontario	"My bunnies arrived today. Thanks for packing them so well. They are perfect. Thanks again."
C. Schwarz, New Jersey	"We received the gravy boats and stands...they are great! Your service is terrific! Thanks so much! We will keep Household China in mind for future purchases."
P. MacRae, Manitoba	"I am finally in town again and have unpacked the shipment. All is as ordered and in perfect condition. Thanks for the good service. I especially appreciated being able to order only the pieces I needed. My original purchase of this cutlery pattern was in sets, and I had anticipated having to purchase further entire sets to get the pieces I wanted. You've saved me considerable money. Thanks."
E. Guenette, California	"We received the package this morning and the flutes look really nice. We will definitely order some more of them in the future when we can make our mind up which ones to choose. I was confident that my fellow Canadians would come through for us. Thank you again!"
M. Knox, Ontario	"I received the package this morning...now that's service! Please thank everyone for me!"
K. Schroeder, Ontario	"One of the better online sites to purchase items through. Great to be able to deal with a Canadian source. Certainly recommend your services to others.Great service!"
C. King, Texas	"The china has arrived, all intact. I adore it!! Thanks."
P. Dent, Pennsylvania	"Received the package on Friday the 16th. You guys are great. Thanks for everything."
D. Becker, Virginia	"Got my shipment in yesterday .. appreciate this *so* much .. thank you, thank you!"
M. Lévesque, Quebec	"Thank you. The parcel - and its content in perfect condition - was received...!! Doing business with you was a real pleasure!"
S. Novitksi, Ontario	"Thanks very much! I found your service to be impeccable. The parcel arrived sooner than expected and everything was carefully packed. I am so pleased with everything."
P. Merriam, Ontario	"Received the parcel today in good order. Thank you, you did a wonderful job on the card and the wrapping! I'll shop with you again!!"
V. Phillips, Ontario	"Thrilled to have found a CANADIAN site to buy from! Great prices too. Will spread the word to others about you for sure!...Received my package today! Wonderful service and careful packing. Thanks so much."
D. Marc, Alberta	"My other parcel arrived late this afternoon; it is great; I am excited about getting the rest of the set. Thanks very much. P.S...kudos to your packing department; incredibly well packed; the big box was dinted and torn on one corner and not a scratch inside!"
G. Blackmore, Ontario	"Just to let you know the parcel arrived in perfect condition, very carefully packed for shipping. We now can have tea from a Denby Harlequin teapot again. The last one broke after seven years of service!"
B. Dunn, British Columbia	"Thank you very much. If you haven't gained the price of the spoon you accidentally sent, you have definitely gained my good-will, and willingness to recommend your online ordering service to others."
L. Cameron, Ontario	"This e-mail is just to let know that my china order came in friday and everything was ok. The packing was well done so nothing was broken. Thank you for your prompt service."
J. Berling, Massachusetts	"This is to inform you that the above order for my (2) Pendelfin collectors plates arrived safe and sound. They are lovely. Thank you."
W. D'Silva, Ontario	"The box arrived today, and everything was intact and in good shape. Thanks very much!"
J. Jovanovic, Ontario	"I just wanted to confirm that I received my shipment, and everything is in order. Thank you again for your prompt service and for offering this china at such a great price. I'll definitely recommend your website to others."
C. McNeill, Manitoba	"Your service was excellent--very prompt, courteous and professional. Thanks so much for your help. It's great to find Canadian e-business sites because the shipping and duty really add up on foreign purchases. Keep it up!"
K. Steel, Ontario	"Thank you! Everything was received yesterday in perfect order. Thank you once again for your prompt, excellent service."
E. Delanghe, Alberta	"I wanted to let you know that my dishes recently arrived, safe and sound, tucked inside of three large boxes, surrounded by significant amounts of packing material (which cushioned their travels and avoided any breakage). The dishes are beautiful and arrived in perfect condition! I've just finished unpacking them and am delighted with my purchase. Thanks to you and to Household China!"
T. Ramsay, Ontario	"Just to let you know that I received the Marquette place settings and completer pieces yesterday. All was in order and my order was correctly shipped. Thank you for your promptness and making my online ordering a breeze!"
D. Holle, Michigan	"Thank you so much for your fantastic service!!!"
I. Woodall, U.K.	"Please accept my thanks and appreciation for your efforts and those of your colleagues. You are to be congratulated for the excellent standard of service that you provide."
S. Fergerson, Colorado	"Thanks a lot... I appreciate your excellent customer service!"
J. Farrell, Georgia	"Just wanted to thank you for your wonderful customer service. My orders are always packed with such great care and my special orders are selected carefully."
L. Lovric, Ontario	"I've already recommended your shop to several friends and I look forward to doing more business with you in the future."
L. Boyd, Alberta	"I received my order of 8 Wedgwood "Candlelight White" bowls yesterday. Everything arrived safely and promptly. Thank you for providing this service. Everyone at Household China & Gifts that I dealt with was pleasant and knowledgeable. I have since subscribed to your newsletter. Thanks again."
K. Chan, Ontario	"I wanted to thank you for your prompt service with my recent order and your assistance when one of the pieces was received warped - the replacement was sent out immediately. Thank you - your company will be one I recommend to others."
T. Weller, Florida	"Thank you very much indeed. The package arrived yesterday afternoon, in perfect condition, well packed. You have my complete confidence for now and future."
L. Furtaw, Florida	"I received the order yesterday, I am so happy. The service has been great. I am going to place another order."
E. Hart, Ontario	"Thank you Kristina, for your prompt reply and for the efficiency in which you and your establishment dealt with my request to add to my [gift-registry] order for Alana and Ryan. It is a pleasure doing business with you."
J. Pattison, Illinois	"Package arrived in excellent condition and the crystal matched perfectly with the pieces I needed to replace. Thank you so much! Have a wonderful holiday season!"
N. Senn, Ontario	"Thank you for mailing out the order for N.Senn to C Senn in Windsor. Great service."
S. Jackson, Ontario	"The parcel did arrive, and I wanted to say Thank-you to whomever it was who put in the little card that said "From Grandma" with the silverplate order. Meg's Grandma died just two months ago, very suddenly, and we are all missing her very much. She had wanted to order the silver herself and was waiting for Meg and Jamie to pick a pattern. She didn't get the chance, so I wanted very much to fulfill her wish for her. Your thoughtfulness in enclosing the card was more meaningful than you can ever know. Thank you again."
T. & L. Gelinas, Ontario	"The creamer I ordered on line was received yesterday, wrapped for Christmas as requested. Thank you for being so prompt and thorough. Now that I know where you are, I'll shop reguarly, either online or in person since we are often in your area visiting our daughter in Fergus...Thanks again, and a very happy holiday season to you and all your staff!"
F. Young, Ontario	"Excellent site. Pleasant and easy to navigate. Astounding selections in all areas. Will be using this site for some Christmas purchases. Thank you."
J. Coulter, Louisiana	"I received my order on Friday, Oct. 17 and am very happy with it. Hope to order from you again."
N. Miller, Ontario	"My parcel arrived yesterday, very well packaged, and safe. Thank you very much."
J. Fowler, Washington	"I just wanted to send a thank you for all of the Stuart Monaco Crystal that you sent to me. All 20 pieces arrived in perfect condition. I really apprieciated the parcel updates (as to when the items were shipped). I also wanted to let you know that it has been a real pleasure working with you all. I will highly recommend your company to my friends and I will use you again too. Again thank you for everything."
D. Cullen, Ontario	"Thank you for notifying me about this package I was just thinking about it the other day, it arrived today actually. Thank you also for making sure my plate arrived intact all that extra packing takes time, I appreciate the extra effort. Your extra care and great prices ensures I will defiantly think of you first when I am shopping again. Thanks again for everything."
S. Scheible, New Jersey	"Thanks so much. Your service has been exemplary. I will make sure tell friends and family about your site and check your inventory often. Thanks again."
G. Larsen, Ontario	"Thank you very much! Thanks for all of your help so far - feedback from our family and friends regarding your [gift registry] services has been great. We really appreciate it!"
S. Johnston, British Columbia	"Thanks for the good service."
Y. Hara, Japan	"Thank you very much for your efforts to have found me four mugcups which I was looking for since I had broken them. Yesterday (9th August '03), I got them safe and sound (I don't know how to express in English) anyway, without being broken. Actually, I bought Villeroy & Boch Porcelaine pieces in London when I was a temporary resident with my family . Since then, I use them every moning happiry looking at the lovery Naif design . Now,my favorite morning set has been compreted as many as I have wanted. Thank you very much again, wishing you the prosperous company's future."
A. Grounds, Ontario	"I just received my order from you this morning. Thank you very much! Thanks also for keeping me informed throughout the order process - I was very impressed with your excellent customer service. The entire order process, from finding what I was looking for on your site, placing the order, through to delivery was very professional and seamless. Thanks again."
K. Gladstone, Ontario	"Is it true that if I order a gift through Household China & Gifts' [registry service], you will wrap the gift, include a gift card and notify Kara that she has a wedding gift to pick-up? That is a wonderful service to offer, especially for people like us who live such a distance away. Thank-you so much!"
P. Nappa, Australia	"I recieved my replacement stock today & I am happy to say that it arrived safely. Thank you very much for your follow up service, it was nice doing business with you."
D. Keegan, Ontario	"Dear Extremely Helpful People, first, please pass on to your manager/supervisor just how much my wife and I appreciate the high quality of your customer service. We have been very impressed by your close reading of our emails, rapid responses and further investigations. Thanks."... "We will keep household china & gifts in mind for the future when we think on any further china purchases. Please put us on your mailing list for promotions from your company... Thanks very much once again. Your division's demeanor, efficiency and friendliness are of exceptional quality."
S. Bowden, Australia	"Thanks for all your wonderful help and support during the placing and delivery of this order... I would not hesitate to recommend your company to anyone wishing to purchase china or cultery....I will be back to shop with you again"
R. England, Ontario	"I've just received my order of Boston Spa . The dishes are beautiful...unfortunately I am at work and can't unpack everything (my co-workers will think I'm crazy). I can tell this is going to be a very long day. I'll check everything over when I get home, but I just wanted to say thanks for the A+++ service. Not only is everyone I've dealt with at Household China and Gifts friendly and helpful, also your product is beautiful and your delivery service easy and FAST. I'd recommend you guys in a minute to anyone!" ... "I just wanted to mention that I purchased my original Boston Denby from a "hosh posh" china distributor in Toronto this spring (big mistake). It took me months to get problems fixed and items reshipped. I had to physically take the defective merchandise back to show them before they would believe me. That is why I say your company's customer service, shipping and attitude far, far surpasses that of of a well known China distributor in TO. Keep up the excellent work, you and your co-workers really are a "treat" to deal with. I would (and am) recommending your company to anyone." ... "Have received the BEAUTIFUL replacement Boston Denby Spa and Boston pieces. Thank you so much...it is a real pleasure doing business with you. P.S. I opened the parcel at work - my co-workers all want Denby now too!" ... "The shipment was received, and is being enjoyed! Thanks again for the excellent service."
T. Pevner, Massachusetts	"I received my covered sugar and creamer today in perfect condition -- Thank You! They are very pretty and my friend will be happy to continue completing her set. No one in either postal service was able to tell me why my package was sent back, but next time, I'll just go ground, as it certainly worked fast enough! Thank you again."
K. Van Patten, California	"Many thanks to you, Melissa and Jessica for all of your help and patience. Truly, I appreciate the wonderful and kind service all of you have provided to me. The order looks perfect and my address is correct."
B. Griffith, Alberta	"Atlantis Lyric - very impressed with fast service and how well packed they were. Thanks again!"
L. Cotton, Ontario	"Thank you very much for handling my order in such an efficient and timely manner. I really do appreciate it. All the information you have sent me is correct. Thanks again."
H. Robinson, Ontario	"Just wanted to let you know that my parcel arrived yesterday safe and sound. Many thanks for wonderful customer service. I'll definitely be ordering from you again."
D. Chirico, New York	"I appreciate your prompt and thorough response to the order I placed. I look forward to receiving it."
S. Peters, New Jersey	"Thank you for responding so quickly! I have just opened up an email from Annette with your company and she has confirmed receipt of my purchase request and informed me of all the necessary facts I need to know including the purchase order. Once again, I thank you for such an efficient response to my inquiry. Your superiors should recognize that strength!"
R. Popper, New York	"I received the china and it was in perfect condition. Thank you."
N. Schmidt, Ontario	"I have been SO pleased with all of the FANTASTIC customer service I have enjoyed, both 5 years ago and now. Jessica has been especially helpful and efficient at e-mailing me answers to all of my questions regarding current sales and product pricing. I look forward to doing more business with Household China & Gifts in the future."
L. Woodley, British Columbia	"I just wanted to let you know that I have received the parcel and it is in perfect condition. I am very pleased with your service and wanted to thank you all for making my first internet purchase a successful one! I would not hesitate to order from you again in the future. Yours truly."
M. Kelsey, British Columbia	"Order received in mint condition, Friday, 23-May-03. Many thanks"
C. Young, Oregon	"My Tsunami china arrived this week! Thank you very much for all of your research and correspondence. I hope that each of you has a wonderful summer!"
C. Morgan, Alberta	"The Friendly Village China arrived in perfect condition on Monday May 13th, 2003. Thank you for your fabulous service."
R. MacLennan, Manitoba	"Just wanted to confirm that our china arrived today in mint condition - thx for your excellent service!"
S. Zeghibe, California	"Thanks so much for the reply and the great service. We shall certainly remember you the next time we are doing something like this !"
H. McAteer, UK	"My parcel of crystal glasses arrived today in England, only a few days after your e-mail to say you were arranging for it to be sent. I cannot believe the friendliness, speed and efficiency of your organisation! Many thanks."
L. Mulligan, Ontario	"I received the parcel today. I am so pleased. I wouldn't have believed it would be this quick. Thank you so much."
Y. Saito, Japan	"The items arrived on Monday. Everyting was correct and in perfect conditon. Thank you very much! I love the goblets!"
L. Prince, Tennesee	"Thank you for your efforts! I received my package on Wednesday. The placemats are beautiful."
M. Dent, New Hampshire	"Thank you so very much! I really appreciate your shipping the platter in time for my daughter's shower. The platter will be accompanied by her great grandmother's recipe written in her hand for a special family treat to be served on this platter. You made my day!"
A. Barnes, Pennsylvania	"Our order arrived safely and complete. Thanks for all your help."
D. Newman, Virginia	"...I should mention also that I was very happy with your website and the assistance I received in working with Leslie. After learning that Denby discontinued our pattern, I was concerned about replacements. You made it easy and your prices are very reasonable. Thanks."
D. Koperski, Ontario	"Thank you for your prompt response to this matter. I would like to say that Household China has exceeded my expectations from price to timely delivery to rectifying the damaged spoon. I will certainly recommend you to my friends."
L. Thorson, Maryland	"Folks, thank you for your attention to my order. It was waiting for me when I arrived home this evening. Unpacked it and all pieces were fine.... and the paperwork in there was very clear... order number 31176. I have enjoyed doing business and will recommend to anyone who is looking for replacement pieces of their favorite china."
C. Nelson, Texas	"My parcel arrived yesterday in perfect condition. Thank you so very much."
V. Brown, Pennsylvania	"It was a pleasure placing this order, and I enjoyed the professional way in which you handled the call and this lovely confirmation of my order. It all looks perfect to me. I look forward to receiving my crystal."
L. Thompson, Florida	"I can't believe it!!!!!!!! Boy, is it exciting here! I now have a complete six place setting of Lion with Medallion. I can't thank you enough for all of the extra effort you have put into completing this final delivery. We can now have coffee, dessert, AND dinner on the same dinnerware, and they look fantastic! Thank everyone for their hard work and patience with us. I know we will enjoy this purchase for a long time. You're always welcome for dinner... I've got some great dishes to eat on. No more PAPERPLATES!"
E. Kennedy, Pennsylvania	"Thanks for your reply. It is rare to have such thorough follow-up and I truly appreciate it."
P. MacManus, Florida	"I look forward to recieving my package!! I have been looking to buy these individual pieces for the past year. You guys are awesome!!"
D. Boardman, UK	"Thanks very much. Your service has been great."
F.& S. Zeghibe, Massachusetts	"Many thanks for your help and great service."
D. Beaton, Alberta	"Thank you... Keep up the good work."
N. Haugse, Illinois	"I received this shipment today. Thank you for your prompt attention to my order."
P. Ewing, California	"The Wedgwood soup bowls have arrived in wonderful condition and very quickly. Thank you for your excellent service. We will certainly refer you to anyone we know that needs English china. "
P. & C. Bilbo	"Thank you very much for your nice reply. I have added your site onto our favorites on the computer. We appreciate your taking time to respond to our email. You did have some very nice pieces."
G. Germain, Manitoba	"Thanks for responding so quickly - and helping me with this last minute request. The flatware looks very elegant in one of your chests - these last pieces will round everything out and finishes it all off in rather a lovely way. Thanks ever so much again! I'm glad I found you - I'll very likely order again.... All arrived safely and the completed set is really very beautiful. The gift has even been delivered and she is quite delighted. Thanks again for helping me out so quickly. Regards, the Grateful Godmother!!"
A. Mrvichin, Ontario	"Fast message to let you know that my package arrived safely and I am very happy with my items. Once I get some extra money, will be buying more from your company. Thank you for such a fast service and good communication."
C. Coullard, Minnesota	"I'm writing to tell you both parcels of my order have been delivered, and all the items are lovely and unbroken. Thank you very much for your prompt and courteous service."
W & S. Richardson, Ontario	"Parcel received today. Thanks for your excellent customer service."
J. St-Amant, Quebec	"Thank you very much, I receive my order this morning. Great service. I will certainly recommend your store without hesitation. Thank you again."
D. Surgala, Ohio	"Thanks to all, we received the glasses today in perfect condition. It looks like we will now be ordering a number of additional pieces."
T. Bierman, Minnesota	"If more companies operated with your philosophies, there would be far fewer going out of business. Thanks again!"
G. Larose, Ontario	"I have been away on a business trip and so have not had a chance to thank you for your prompt service. The box arrived more quickly than we expected and in excellent shape. Many thanks."
D. Tapper, Minnesota	"Thank You so much for such good service!!"
W. Bartsch, Ohio	"I'm not sure who is going to be receiving this e-mail but I wanted to write and let it be known that I received the package at my house today, Thursday, Feb. 6th. I inspected the two goblets and found that they are in great shape and sit very nice and steady on a flat surface. The Gandalf and the Aragorn of Arathorn goblets are absolutely beautiful! The pewter workmanship is wonderful! They are intended to be a Christmas 2003 present for my sister and her boyfriend and I'm sure the goblets will be most appreciated and cherished. Thank you very much. :)"
D. Tosh, California	"This email is long overdue. I want to thank all of you for the fantastic job you did managing my Denby orders. I found your business through a Web search for Denby Marrakesh stoneware. Not knowing how to handle customs and duty fees, I was, at first, worried about ordering from a firm in Canada. Once I called, however, it was clear I had nothing to worry about. From November 2001 to August 2002, you ordered, organized, tracked, and shipped the 30 pieces flawlessly. You were always able to answer my questions quickly by phone or email and each shipment arrived in great shape. No small feat considering two shipping companies were involved. Your professionalism and courtesy are a rare thing these days. The wonderful prices you offer are icing on the cake! I happily refer people to you whenever I can. Keep up the good work!"
C. Clauset, Maryland	"Thank you, shortly after I checked the tracking number the FedEx man arrived with the package! I just unpacked it and was surprised by the differences between the US and Canadian 5-piece [Johnson Brothers] place setting . In the US, the 5-piece set exchanges the bread & butter plate for the salad plate. So it looks like I'll be making another order shortly to get a salad plate to finish out our set. Thank you so much for packing the china so well and for the quick service. My sister-in-law is getting married this summer and I will definitely refer everyone at our church to Household China. Thanks again."
M. Ruppel, Indiana	"Thank you so much. My order of Gourmet Garden Noritake bread and butter plates arrived this morning in perfect condition. These plates are not available in the US market, so I am grateful I located your company on the Internet. I must compliment you on the way the carton was packed. I have not seen this method before. The sturdy box surrounded by multiple layers of cardboard and Styrofoam nuggets, insulated it from shocks to the shipping carton and insured safe delivery of the plates. It has been a pleasure doing business with you."
J. Plataka, Missouri	"Thank you! Thank you! Thank you!... I received a call today that this gift was received yesterday evening. Thank you for all your time and effort in this transaction."
H. Jopling, Ontario	"Received the shipment yesterday - everything looks great - so happy to have finally completed my set. Thanks for all your help and have a great day!"
D. Durda, Alberta	"I am pleased to let you know that the parcel that was shipped arrived today. The china was certainly well packed. You have a very satisfied customer."
T. O'Connell, Maryland	"Thank you so much for shipping and for letting me know the china is on its way. I'm looking forward to receiving the parcel and to doing business with Household China & Gifts again in the future."
J. Fisher, Virginia	"Order received. Everything was perfect. Thank you for your prompt and courteous service. You do a great job!"
D. Wennerstrom, Ontario	"Just a couple of quick lines. This is to inform you that I received the order on Friday the 17 2003.This has been a good experience for me dealing with your company.I will be ordering again for all my crystal needs.Thanks once again."
P. Meserve, Massachuchetts	"Thank you. I placed my order on your site! My mother is really looking forward to that lovely plaid rim matching her new wall paper!! wonderful service. I will be sure to recommend you."
T. Bierman, Minnesota	"Your company, as a whole, has been the most pleasant, efficient internet shopping I think I have ever experienced. Melissa has answered several questions for me via telephone and I am so impressed. Thank you for your commitment to customer service."
W. Bartels, California	"Thank you for taking the time to answer my e-mail so thoroughly. I appreciate that. Since [the import items] would take quite a long time to order and receive these I would like to look around a bit more, but I will take another look at your website because you do carry a lot of really nice pieces!!"
D. Gale, California	"Received shipment yesterday. Beautiful. Thank you for the great service."
E. Patterson, Massachuchetts	"Thank you - I just wanted to advise you that I have received the parcel you shipped in January 6th as well as the one you shipped on December 30th. Both arrived within the time you specified and in good condition. I look forward to receiving the remainder of my order..."
J. Murphy, Washington	"The hostess set was delivered yesterday 1/8/03, and the pieces were beautiful and very well received. Thank you for the pleasant web-shopping experience."
P. McGuigan, Alberta	"Just to let you know - the beautiful china arrived today safe and sound. Thanks for your assistance!"
J. Cornet, North Carolina	"Thanks for your prompt attention. I appreciate your good customer service. I will definitely order agian. Thanks for you help."
E. Ferkranus, Ontario	"We are in the process of researching all the items required for a formal dinner setting. Your site was very informative. Easy to use, beautiful colour pictures and concise information on your products. We have noted your address and would love to come and visit you. Thank you so much."
J. Clayton-Jones, UK	"The cutlery arrived safely and we have been enjoying using it. Thank you for all your help in this matter. I wish you and your colleagues a happy new year for 2003."
H. Henry, California	"Great website and prices!"
M. Walker, North Carolina	"Thank you for the confirmation... and the friendly, personal feeling of your message... We appreciate your speedy help in this. We had ordered this gift from Michael Round in September, two months before the wedding, and found out it was never sent. Bummer. Have a lovely Christmas and New Year. And may the world find peace."
H. McBrien, UK	"Many thanks to Jessica for arranging the pricing and shipping quotes for the Waterford Sheila Glasses. I am pleased to confirm that they arrived unbroken and in perfect condition a few days ago. It was a pleasure doing business with you. Happy Christmas."
L. Cameron, Ontario	"Just want to let you know that my order came in yesterday. According to my husband, nothing was broken and all is ok. Thank you for your prompt service as this was my Christmas gift from him and frrom my son and his wife. Sometime in the new year, I will place an order to complete my china service. I will let you know when the time comes. May you have a Merry Christmas and a Happy New Year."
A. Payne, New York	"Thank you for your prompt and personalized service. I received my order in good condition today. I will consider future orders with your company and I will also tell others about your service."
J. Keogh, Australia	"Hello Melissa, I received the Sweet Violets Royal Albert trio yesterday. Just beautiful, well packaged and in perfect order. Thank you very very much for your part in getting this to me."
C. Martin, South Carolina	"Thank you. Your company has been a pleasure to work with!"
D. Dickson, British Columbia	"Hi Dawn, Thank you very much for you expediency in this matter. Obviously you are an above average professional in your field..this is very refreshing. May you have the best of everything for the holiday season."
K. Beichert, New York	"Hello: I was very satisfied with your merchandise and service. And you are all very nice to work with. Thanks and have a happy and healthy New Year."
L. Molloy, Ontario	"I have received the china and thank you for the great service."
V. Fedak, Alberta	"Merry Christmas and Happy New Year to all - I've enjoyed being a customer of yours since the beginning."
E. Wagner, Washington	"Thank you. This is my third order in a year as the perfect gift. I hope someday to buy this for myself. If you have any special promotions, I would love to receive an email from you. Thanks again."
C. Flam, Quebec	"Just received this order. Many thanks for your incredible service and speedy delivery. Your special attention is most appreciated. You have a customer for life! Thanks again."
J. Cunningham, Alberta	"Hi, have received the bowl and the salad plate. Thanks for great service!"
J. Foster, Alberta	"Just a quick note to say that I am so pleased with my online shopping experience. I have had a very difficult time trying to track down the Denby Cinnamon pattern here in Calgary and you had everything I was looking for. Not only did you have everything in stock, the service was prompt, very professional, friendly, and the order arrived 4 days earlier than promised with exceptional packaging! Thanks again - I'll definitely be ordering from you again!"
J. DeYoung, Ontario	"I have enjoyed doing business with you. Thank you."
N. Yoshizawa, Japan	"I received the parcel today. Thank you very much for your quick correspondence about my order. I am looking forward to getting a set of green Acanthus luncheon mats. Then I have a plan to open a garden coffee shop in Tokyo next year. I intend to use your mats in my coffee shop like a pub in England. I will make contact with your company again next year. Best regards."
K. Larocque, Ontario	"Thanx for the great customer service."
D. Carter, British Columbia	"I am just writing you to let you know that the fish plates arrived today, and all is well. Thank you for your excellent service."
M. Entman, Illinois	"Received our china order in perfect condition and thank you for all your help and cooperation. Your service was perfection!"
S. Tomlin, England	"You will be pleased to know that Fed Ex delivered the goods this morning, I opened the package and there sticking out of the top was a box for a soup dish. 'Oh my God' I thought' 'I've some body else's goods'. But no with some relief I realized that it was just additional packaging and the real goodies were in the middle of the foam chips. They match perfectly, which after about fifteen years is pretty good going. The plates are a Christmas present and I know you have made an old lady very happy. So thank you, thank you."
L. Kessig, Ontario	"Thanks for all your assistance. You guys are super!"
C. Jones, Ontario	"Received parcel thank you very much. Excellent packaging."
M. Kelso, California	"Thank you for the first parcel which arrived today...  I am pleased with the Dansk stainless steel flatware, and I am looking forward to the second parcel which you tell me has just been shipped to me. Your service has been excellent."
L. Dempsey, Pennsylvania	"Just a quick note to let you know that the parcel arrived today and everything arrived in good shape. Thanks for your assistance. "
C. Osgood, Nova Scotia	"This is by far the finest Canadian site I've been on ! It is easy to navigate and the photos load quickly and are sharp . I find the site is extensive and the prices reasonable . I'm still deciding which Christmas dishes to order - been here three times now ! Will come again to order ! Thanks!"
C. McCrae, Florida	"The package of dishes arrived this afternoon and they were in excellent condition.  I am so pleased... Thank you for handling my order!"
L. Dempsey, Pennsylvania	"Just a quick note to let you know that the parcel arrived today and everything arrived in good shape. Thanks for your assistance. "
R. Weissinger, Washington	"Just to let you know, this first box arrives safe and sound yesterday. Great packing job! I'm eagerly awaiting the rest of my goodies. Thank you."
J. Chevalier, British Columbia & J. Gagnon, Ontario	"Just wanted to tell you how thrilled we were with your service. The gift arrived promptly, absolutely no problems. Sorry for the delay in sending this message - the gift is for our daughters wedding and we are barely sane. Again, love your service. Will tell everyone I know. (J. Gagnon's sister from BC)" "I have just been informed by my sister that the gift has arrived - no damage, beautifully wrapped. It has been opened and is fine. Thank you so much. It has been a pleasure doing business with you."
J. Storm, Oregon	"The placemats arrived this morning and they're wonderful! Thank you for such prompt and efficient service."
D. Michaud, Quebec	"Just to let you know that my mother loves the placemats!"
L. Hincz, Alberta	"Looking forward to the parcel arriving. Thank-you for your courtesy and efficient manner in which you filled my order. God Bless."
P & T, Ontario	"We received the parcel! Thank you very much! It was wrapped beautifully!!!"
Dr. C. Wood, Newfoundland	"Thank you for the fine service you rendered. The rimmed soup bowls arrived yesterday in excellent condition."
V. Arjune, Alberta	"A phenomenal site; it's fast and straightforward. When all you want to do is search for what you want and see what it looks like, those are without a doubt the key ingredients. WELL DONE!"
D. Smith, British Columbia	"Please thank Annette for her courteous service. Her patience with us as we finalized our order allowed us the opportunity to greatly increase our order. I did a great deal of research on Stoneware before we decided to go with Denby Marrakesh and I did a great deal more research finding the best price on the planet. Your company can be assured that you have the best website and prices available and my Aunt in Inverness Scotland could not even arrange to deliver the goods to us for less even if she picked them up in Derbyshire herself." ..."The order arrived yesterday in perfect condition and my sons enjoyed spreading the styrofoam nuggets all over the house. The Marrakesh is truly beautiful and we will be adding a few finishing pieces, as well as, more glassware, to complete our set. I will call with the details. Thanks again."
J. Linhart, North Carolina	"Thanks for your message. We do appreciate your efforts. We have visited Canada several times. We have, at different times, driven from Nova Scotia to British Columbia. One of Canada's greatest assets is it People."
W. Bagley, California	"What wonderful service! I will use you again."
N. Burden, Newfoundland	"Want to let you know that I received my parcel promptly and in excellent order. I confess I was hesitant to order china through the mail, but your confidence, attention to detail and packaging is quite amazing. I will be ordering from you again, and will not hesitate to recommend you to everyone and anyone! You should be proud of your company and all the staff who work there. I was treated like a FRIEND by all Household China employees that I contacted, whether by telephone or via email. Thank you for your unparalleled service!"
J. Linhart, Nevada	"I am so glad that I picked your company to work with. You are all so nice and easy to work with. This did not happened by luck as I researched it a lot. First, we are casual users of the computer. And I have never purchased anything over the net.  I was afraid to send out my credit card number and have someone take it. So I looked for a company where you could call and order by phone, as an option. Funny how our card number was taken and I didn't use the net. What can I say! Your web page also had a lot about you and the name of your store, etc. So I felt that I was dealing with a known situation. I found some on the web where you order by putting stuff into your order basket but you never knew the name of the company or even where they were located. This did not provide a comfortable feeling. So I feel very good about this and how it has turned out."
B. Harper, Texas	"Dear Friends, Thank you! Thank you! Thank you! The bowls arrived in perfect condition today 8/19/02. I simply cannot be more pleased."
V. King, Arizona	"I would like to thank you for your prompt service and great prices. I received my order yesterday and I am thrilled to have my new stainless. My mom gave me a set of Oneida Chateau years ago and I've always wanted to add to it and also replace the pieces I have lost - but the price has always been to expensive for me to afford. We just moved in to a new house and thanks to your company I have some new stainless to start out with in my new home. Thanks again for your courtesy."
J. Reidl, Ontario	"I just wanted to let you know how much I love your newsletter every month. I have been living out of the country for the past two years and signed up for the newsletter to keep up to date on your sales and promotions. I have enjoyed the recipes and the helpful tips. I look forward to being able to shop in your beautiful shop once again in the fall when we return for good."
M. Allen, Ontario	"Thank you for your help with my china, Holyrood. We were down on Tuesday and picked it up. Jane loved it and wishes now she would have got some serving pieces. We did find some on the web but they were in the states and very expensive. Maybe I will see some at the antique shop one of these days. I told the lady who served me that I was pleased with your service... Thanks again."
K. McCain, Alabama	"Greetings! It's a repeat customer from Alabama!!! I still get a chuckle out of reading my comment on your "Comment Board". I see that I'm not the only one that is pleased with your wonderful store and outstanding service. Keep up the excellent work! And, if Tammy is still one of your associates, please tell her "hello"! Just like I said in my comment, it's people like her that make people like me return to your store! ... Thanks in advance for your help and I hope to hear from you soon. Have a great day and may God continue to bless you. Bye for now."
T. Marsh, Ontario	"I received the shipment yesterday. Thank you! I haven't looked through the whole order yet, but so far it looks great. Your service has been wonderful -- I will definitely recommend your shop to all my friends purchasing / registering for their wedding china and gifts."
L. Cooney, Ontario	"Just a quick note to let you know the parcel arrived this morning and everything is perfect. Thank you so much, as this was my late mother in law's china, and I am privileged to have it. Being able to add to the set is such a bonus. I would highly recommend your store and site to anyone. Everything was perfect from the first phone call to the delivery, not to mention the china. :)"
C. Costello, Delaware	"To the staff at Household China and Gifts - You all have made us heros in the family (and its a very big Irish family at that!) by getting the Sheila Hock Wines to us in time for the June 29th wedding in Florida. The bride was absolutely thrilled... The other customer that ordered them from you had their parcel arrive in time also. We all were impressed at how efficient and helpful the staff was for both these transactions... having been in retail previously, I know how hard the general public can be on one's patience... I will continue to spread the word about your website. Everyone have a great summer. And thanks again!"
A. Hahn, California	"I just wanted to confirm that I received my shipment of China from you all - and everything is just perfect! I truly appreciate your services! With many thanks."
J. McEwan, New Hampshire	"Thank you very much for the help. Your service was excellent."
P. Allen, Virginia	"Thanks for your prompt response... I just received a thank-you note this afternoon from the recipient. I have been very pleased to deal with you and will remember Household China in the future."
L. Novakovics, Ontario	"I just purchased Noritake dishes for a gift for my brother and he was absolutely thilled to have received them in great order!! I will definitely order from your company again! and will also recommend your firm."
K. Hosley-Eberlein	"Thanks so much for your help and for forwarding my [discontinued] request on... I can't thank you enough for going so out of your way to help me out. Your customer service is really quite rare, and much appreciated! Thanks again."
L. Templeton, Ontario	"Just wanted to let you know what a success the Bread Pudding recipe was from May's newsletter. I loved the suggestion to make it for Mother's Day for breakfast so I put a copy of the recipe on the fridge (highlighted in all the appropriate places!!!). Since I'm the only one who likes bread pudding in my family I suggested halving the recipe and making it the night before (while I was conveniently out!) so it could be reheated for breakfast. Sunday morning came and I was treated to coffee, Sunny Delight (we were out of OJ) and ...bread pudding, made by my husband, no less! He said the instructions were easy to follow and he had no problem making it. The result...excellent! I'll never make bread pudding with any other recipe again. My compliments go to "both" chefs...Chef Steven Wilson and my husband, Jim!!!"
M. Harris, New Brunswick	"I just wanted you to know that my parcel arrived today and everything was just as I expected. Thank you and it's been a pleasure doing business with you. I wouldn't hesitate to order again and pass your name along to my friends."
D. Herzog, Pennsylvania	"The package of 8 Japora bowls and 1 creamer arrived this morning in perfect condition. Thank you for the care that your meticulous packaging displayed. When I am ready to add more pieces to my set, I shall be sure to contact you."
B. Hancock, Georgia	"Thank you for the shipment of the after dinner cups and saucers. They arrived today in excellent condition. The packing was superior! -- They were well wrapped with plenty of packing material in one box and then, packed with additional packing materials into another box. I commend you on the care you take to insure the arrival of a customer order in good condition. I look forward to receiving the jumbo cups and saucers once you receive both of these."
J. Garries, British Columbia	" I just wanted to send a quick note to say THANK YOU for the safe and complete Denby order I received. This is definitely the way I'm going to complete my set, as it is the fastest and least expensive way to get all the pieces I want. Other companies have taken up to 6 months or more for the order to arrive, and my large order with you took only 3 weeks. You can take pride in your company, and I will absolutely be recommending you to all my friends and family! Thanks again for your efficient and friendly service!"
E. Telford, Ontario	"Just a quick note to say that I received my order today. Thank you so much for the excellent service and quick delivery. I would not hesitate to shop with you via telephone or email again in the future. Thank you again!"
The Rose Family, Minnesota	"The box arrived in good time, and in good shape. Thanks for your time and service. We have been pleased. Thanks."
B. Kuplic, Wisconsin	"Received second package on Friday, so the order is complete. No damage, and the silverware is wonderful. Thank you very much."
S. Casey, Ontario	"I phoned your wonderful store on Friday and my husband and I made the trip to Waterloo. What a wonderful business you have. Everyone was so very kind and helpful. Even got to meet the owner, who could not have been nicer. We will surely return and I have already recommended you to several people here in the Markham-Unionville area. Thanks again to everyone there for their exceptional service and kindness. It was truly a delight to find an establishment that values old fashioned customer service."
C. Johnston, Michigan	"The plate arrived in perfect condition as did the previously shipped china. Thanks for the great service."
R. Wren, British Columbia	"Parcel has arrived all contents in good condition. It has been a pleasure to do business with you. Thanks."
J. Vogelfang, Texas	"Thanks again for your great customer service. A lot of companies should take lessons from you!"
C. Biggar, Washington	"...a not